Shipping policy
Processing & Dispatch
Orders placed before 2pm AEST on business days are dispatched same business day from our Sydney warehouse. Orders placed after 2pm AEST or on weekends and public holidays will be dispatched the next business day.
Delivery Timeframes
| Region | Estimated delivery |
|---|---|
| Sydney Metro | 2-3 business days |
| NSW Regional | 3-4 business days |
| ACT (Canberra) | 2-3 business days |
| VIC Metro | 2-3 business days |
| VIC Regional | 3-5 business days |
| QLD Metro | 2-3 business days |
| QLD Regional | 3-5 business days |
| SA Metro | 2-4 business days |
| SA Regional | 2-5 business days |
| WA Metro | 4-5 business days |
| WA Regional | 5-10 business days |
| Tasmania | 3-5 business days |
| NT | 4-7 business days |
Delivery timeframes are estimates only and are not guaranteed. Delays may occur during peak periods such as Christmas and public holidays.
Shipping Rates
Shipping is calculated automatically at checkout based on your order.
Tracking
All orders are sent with tracking. You will receive a confirmation email with your tracking number once your order has been dispatched. You can track your order via the link on the order confirmation email.
Carriers
We ship via Australia Post. We reserve the right to use alternative carriers of similar service levels where required.
Damaged or Lost Orders
If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at info@koalapack.au within 6 business days of the expected delivery date. Please retain all original packaging as it may be required for a claim.
We are not responsible for delays caused by the carrier, incorrect addresses provided at checkout, or circumstances outside our control.
International Shipping
We currently ship to Australia only.
Change of Address
Please ensure your delivery address is correct at the time of placing your order. We are unable to redirect orders once they have been dispatched. If an incorrect address is provided and the order is returned to us, re-delivery fees will apply.
Contact
For any shipping enquiries please contact us at info@koalapack.au or via our contact page.