Privacy policy

Last updated: June 16, 2026

Koala Pack Pty Ltd (ABN 96 735 358 448) operates this store at koalapack.au. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our store.

Information We Collect

When you visit or make a purchase, we may collect:

  • Contact details — name, email address, phone number, billing and shipping address
  • Payment information — processed securely via Shopify Payments. We do not store your card details.
  • Order information — products purchased, transaction history, returns and exchanges
  • Device and usage information — IP address, browser type, pages visited, and how you interact with our site
  • Communications — any information you include when contacting us

How We Use Your Information

  • To process and fulfil your orders, including arranging shipping and handling returns
  • To send order confirmations, shipping updates, and other transactional emails
  • To respond to your enquiries and provide customer support
  • To improve our store and understand how customers use it
  • To send marketing emails where you have opted in — you can unsubscribe at any time
  • To comply with legal obligations

Sharing Your Information

We share your information only as necessary to operate our store:

  • Shopify — our store platform. See Shopify's Privacy Policy.
  • Australia Post — to fulfil and track your delivery
  • Google Analytics — to understand site traffic and usage (anonymised)
  • Payment processors — to securely process transactions

We do not sell your personal information to third parties.

Your Rights

Under Australian Privacy Law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@koalapack.au.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our store is hosted on Shopify, which is PCI-DSS compliant. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Cookies

Our store uses cookies to keep track of your cart, remember your preferences, and understand how you use our site. You can disable cookies in your browser settings, though this may affect some store functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact

For any privacy-related questions or requests, please contact us at info@koalapack.au.